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How long does it take to confirm my insurance's eligibility and benefits with Elevate Medical before I can start seeing a provider?

We understand the importance of ADHD medication in your treatment, but due to the ongoing nationwide shortage of ADHD medications, including Adderall, we want to provide you with all the information you need regarding medication availability, your responsibilities, and our practice's policies. Our goal is to ensure a clear and open line of communication so we can work together toward the best possible care.

How come I was charged extra for a visit I already had?

Your insurance payer sets the "Patient's Responsibility" portion of your visit. When we receive your EOB (Explanation of Benefits), which is usually 30-60 business days from the respective visit day, your insurance states the portion they will pay and what you are responsible for. If there is a difference owing, this is the only time we will add the remaining charge owing. We will also send you an explanation for this via email.

What happens when I try to fill my ADHD medication and the pharmacy says that they do not have it in supply?

There is currently a nationwide shortage of stimulants used in the treatment of ADHD, including medications like Adderall, Ritalin, and other commonly prescribed medications. This shortage is affecting millions of patients across the United States and is a direct result of several complex factors, including manufacturing delays, increased demand, and supply chain disruptions. According to Medical News Today, the shortage has been ongoing for several months and has resulted in difficulty obtaining both brand-name and generic versions of stimulant medications. The shortage has created significant challenges for both patients and healthcare providers, and we want to make sure you are informed and prepared.

How the Shortage Affects Your Treatment

Limited Medication Availability

Due to the shortage, there may be times when specific medications, such as Adderall, Vyvanse, or Ritalin, are unavailable at your local pharmacy. This means it may take longer to fill your prescription, or you may need to explore multiple pharmacies in your area to find your medication.

Proactive Search

Given the vast number of pharmacies in NYC, it’s important to contact multiple locations to inquire about the availability of your prescribed medication. We cannot track which pharmacies have stock at any given time, so it will be your responsibility to reach out directly.

Medication Alternatives

If your prescribed stimulant is unavailable for an extended period, we may discuss alternative medications or treatment options with you. However, we strongly encourage open communication to make sure you’re getting the care you need during this challenging time.

Our Medication Policies During the Shortage

Prescription Refills & Federal Guidelines

DEA Regulations

As required by federal law, only a 30-day supply of any controlled substance (like ADHD medication) can be prescribed at a time. Additionally, a follow-up visit with your provider is required before another refill can be issued. This ensures that your treatment plan is appropriately monitored and adjusted as needed.

Timely Follow-ups

To avoid delays in refilling your medication, please schedule your follow-up appointments ahead of time. Lapses in care may lead to interruptions in medication availability.

What You Can Do:

Contact Multiple Pharmacies

If your medication is unavailable at your usual pharmacy, be sure to reach out to other pharmacies in the area to find one that has it in stock.

Proactive Communication

If you encounter challenges obtaining your medication, please let us know right away. We will work with you to explore alternatives or discuss next steps.

Accept the Shortage Reality

We understand how frustrating this situation is, but the nationwide shortage is outside of our control. We are committed to helping you navigate this process and will provide as much support as possible.